Chapters

Chapter 6. Program Sustainability

Key Principles

Characteristics of efficient and effective programs, essential elements, practice parameters, data measures and indicators, mission and planning
Managing the Business Office

Staff and facility recommendations, accounts receivable, costs, revenue, write-offs, setting fees, managing productivity and payer mix
Clinic Management

Indicators for delivery, design, broken appointments, appointment system, efficiency, effectiveness, and access to care
Solutions to Common Problems

Broken appointments, emergency patients and fee schedules

Key Principles